Hotline support
We are there to support when you need it most
Hotline support is a service that Magnitude offers to customers in order to establish a meaningful relationship and support them throughout their additive manufacturing journey. In the context of hotline, Magnitude supports customers within 24 hours of contact on nearly every topic relating to running an AM production.
Hotline gives you the peace of mind that help is only a phone call away
Hotline support is one of our most popular services and something we recommend to everyone we work with especially if you are in the beginning of your AM journey. The AM process is complex and the experience working with the machine, material and people takes a bit of time to evolve. Our clients often realize that having direct and on-demand access to our team is an invaluable resource because trial and error trouble shooting can be a very expensive and time consuming way to get applications built.
Here are some of the most common topics for Hotline support our customers experience:
- Part screening & optimization
- Process & Materials development (assessment, feasibility, budgeting)
- AM Production & Process Qualification support
- Supplier appraisal for powder, parts, systems, etc.
- Quality Assurance